Plane Crash Survivors Waited 18 Minutes for First Responders

Release of 911 calls reveal delay in first responders after the 777 crash in San Francisco.
2:14 | 07/12/13

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Transcript for Plane Crash Survivors Waited 18 Minutes for First Responders
Now, to the latest on deadly crash 214 in san francisco. Dramatic shots of the crews working through the night to clear the plane and debris off the runway. So many questions about what happened. Abc's david kerley has that story. Reporter: A stark and stunning picture. The singed seats. So little left after fire swept through the 777. This is after the passengers evacuated. A first responder was stunned when he walked through the front of the cabin in the early stages of the rescue and said -- the seats in that section of the aircraft were almost pristine. He said it looked like if you just fluffed the pillows a little bit, you could turn the airplane around and it could go out for its next flight. Reporter: But the rear of the plane, that slammed on to the seawall in the crash landing was a mangled mess. Flooring torn away. That's where most of the injuries happened. Everybody was just running. Reporter:90 seconds after the crash, as the doors open and the slides deploy, passengers started streaming out. And they started dialing 911. The first male passenger calling said, we just crashed. There's a lot of people hurt and on the ground. She is severely burned. She will probably die soon if we don't get any help. Reporter: Passengers frustrated, begging, where are the ambulances? There is a woman out here on the street, on the runway, who is pretty much burned very severely on the head. We don't know what to do. We've been on the ground, i don't know, 20 minutes, a half hour. And there's people with critical injuries. Reporter: The fire department said there were 17 crews on their way. Not surprising at all. 300 people, that's a lot of ambulances. And no airport keeps that many ambulances on-hand and at the ready. Reporter: We've learned there were two calls to abort the landing. But it came in the last three seconds. The ntsb said all the flight systems were working correctly. This points to pilot error. No final decision. But it appears that possibly the flight crew thought the cruise control was on. It wasn't. And they didn't have enough power to make it to the runway. Robin? Still want those answers. Can't get over how calm many of the callers were to 911. And being told to stay on the plane for 90 seconds. You were out there.

This transcript has been automatically generated and may not be 100% accurate.

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