Many airlines invest in crash preparedness and family assistance planning, but a minority are "using lip service and euphemisms in their plans," said Robert A. Jensen, whose company has contracts with hundreds of airlines to help after an accident.
"It's time that some of the airlines that have been flying under the radar be held accountable," said Jensen, CEO of Kenyon International Emergency Services. "Somebody finally got caught."
The National Transportation Safety Board is still investigating the cause of the crash. Family members of some passengers have sued the airline in federal court.
Contact Justin Pritchard at https://twitter.com/lalanewsman .