Top Cruise Lines by Customer Satisfaction

PHOTO: Disney Cruise Lines ranked highest in customer satisfaction among other cruise lines.

Despite this year's highly publicized problems on the high seas, cruising remains a popular way to vacation. And most cruisers -- four out of five -- report overall satisfaction with their cruise vacation, according to the JD Powers 2013 Cruise Line Satisfaction Report.

Disney Cruise Line ranks highest in customer satisfaction with a score of 871 (on a 1,000-point scale), significantly higher than the report average of 824, and performs particularly well in the entertainment and food factors, according to the report. Royal Caribbean International ranks second with a score of 838, and performs particularly well in service. Holland America Line ranks third at 835, also with high marks in service.

Disney is the parent company of ABC News and the Disney Cruise Line.

PHOTOS: 2012's Best Cruise Ships

Only two cruise lines did not meet the report average: Norwegian Cruise Line and Carnival Cruise Line.

See why the new Norwegian Breakaway is a 'game changer' for cruise industry.

Price is the driving factor behind why most people (53 percent) choose to book a cruise with a particular brand while 39 percent choose based on past experience with a brand. The average price paid for one person is $1,628 and $2,330 for a group of two to four.

And while the majority of cruisers -- 80 percent -- report satisfaction with their cruise experience, nearly one in five customers experience a problem while on their cruise, according to the report.

"To raise the bar, the industry must focus on meeting the needs of the nearly 20 percent of passengers who experience a problem with their cruise line experience," said Ramez Faza, senior account manager of the global travel and hospitality practice at J.D. Power. "Cruise lines need to understand the causes of customer dissatisfaction and determine what will motivate them to come back."

Cruise lines ranked by satisfaction (average score is 824):

Disney Cruise Line, 871

Royal Caribbean International, 838

Holland America Line, 835

Celebrity Cruises, 828

Princess Cruises, 826

Norwegian Cruise Line, 818

Carnival Cruise Line, 810

Join the Discussion
You are using an outdated version of Internet Explorer. Please click here to upgrade your browser in order to comment.
blog comments powered by Disqus
 
You Might Also Like...
See It, Share It
PHOTO: Firefighters rescue a woman who got stuck in a chimney in Thousand Oaks, Calif.
Ventura County Fire Department
PHOTO: Apple Pay is demonstrated at Apple headquarters on Oct. 16, 2014 in Cupertino, Calif.
Marcio Jose Sanchez/AP Photo
PHOTO: Up in Ash: Mount Sinabung Erupting
Tibt Nangin/Anadolu Agency/Getty Images
PHOTO: Defendant Jodi Arias testifies about killing Travis Alexander in 2008 during her murder trial in Phoenix, Feb. 20, 2013.
Charlie Leight/The Arizona Republic/AP Photo
PHOTO: Kim Kardashian, Kanye West, their daughter North West and Delphine Arnault attend the Givenchy show as part of the Paris Fashion Week Womenswear Spring/Summer 2015, Sept. 28, 2014 in Paris.
Bertrand Rindoff Petroff/French Select/Getty Images